Samantha Pace Hypnotherapy

Last updated: August 2026

Your privacy is important to me. This Privacy Notice explains what personal information I collect, why I collect it, how I keep it safe, how long I keep it, and your rights in relation to your information.

I aim to be open and transparent about how your information is used and to collect only information that I genuinely need in order to provide my services, communicate with you and meet my professional, legal and insurance obligations.

Who I am

I am Samantha Pace, trading as Samantha Pace Hypnotherapy.

I provide hypnotherapy, NLP, sound healing and wellbeing retreats.

For the purposes of UK data protection law, I am responsible for the personal information I collect and use in connection with these services.

What information I collect

Depending on how you interact with me, I may collect:

• Your name and contact details, such as your telephone number and email address.
• Information you provide when making an enquiry or booking a session or retreat.
• Information provided on client consultation or information forms.
• Relevant information about your wellbeing, health or circumstances where this is necessary to understand your needs and provide appropriate sessions.
• Information relating to your appointments, sessions and payments.
• Information you choose to provide when communicating with me by email, telephone, message, online or in person.
• Information relating to retreat bookings and participation.

I only ask for information that is relevant and necessary for the service I am providing.

Some information relating to your health or wellbeing may be considered special category personal data under UK data protection law. I take particular care with this information and only collect and use it where it is necessary and appropriate for providing my services and meeting my professional obligations.

How I use your information

I may use your information to:

• Respond to enquiries.
• Arrange and manage appointments.
• Provide hypnotherapy, NLP and sound healing sessions.
• Understand your needs and ensure that sessions are appropriate for you.
• Manage retreat bookings and communicate important information relating to retreats.
• Process payments and maintain appropriate financial records.
• Communicate with you about your sessions, bookings or enquiries.
• Maintain appropriate professional and client records.
• Meet my legal, regulatory and insurance obligations.
• Deal with complaints or enquiries where necessary.
• Improve my services and website.

I will not use your personal information for purposes that are incompatible with those described in this Privacy Notice.

Why I am allowed to use your information

Data protection law requires me to have a lawful basis for using personal information.

Depending on the circumstances, I may rely on:

• Contract or steps taken before entering into a contract – for example, when arranging and providing a session or retreat you have booked.
• Legal obligation – where I am required to keep or provide certain information by law.
• Legitimate interests – for appropriate business administration, maintaining records, protecting my business and clients, and managing enquiries.
• Consent – where I ask for your permission for a specific use of your information.

Where I process health or other special category information, I will also ensure that an appropriate additional condition under data protection law applies.

Keeping your information confidential

I understand that the information you share with me may be personal and sensitive.

I treat client information as confidential and take reasonable and appropriate steps to protect it from loss, misuse, unauthorised access or disclosure.

Information may be held in paper and/or electronic form depending on how it is collected and managed.

Paper records are kept securely. Electronic information is stored using appropriate security measures, and access is limited to information that is necessary for me to provide my services and manage my business.

How long I keep your information

I do not keep personal information for longer than necessary.

Client records are retained in accordance with my professional and insurance requirements. As a CNHC-registered practitioner, client records are currently required to be kept safely for eight years from the date of the client’s last visit, subject to the specific requirements that apply to records relating to children. My professional indemnity insurance requirements may require certain records to be retained for longer.

When information is no longer required, it will be securely deleted or destroyed.

Who I share your information with

I do not sell or rent your personal information.

I will only share your information where there is a legitimate reason to do so, for example:

• Where you have given permission.
• Where it is necessary to provide a service you have requested.
• Where I am legally required to do so.
• Where it is necessary to protect your safety or the safety of another person.
• Where it is necessary for professional, legal or insurance purposes.

Where I use third-party services to support my business, such as website, email, booking, payment or other service providers, those providers may process information on my behalf where necessary to provide their service.

Your information and email communication

If you contact me by email, telephone, online form or another communication method, I will use the information you provide to respond to your enquiry and, where appropriate, manage your booking or ongoing sessions.

I will not add you to a marketing mailing list simply because you have made an enquiry or attended a session.

If I wish to send you marketing communications where consent is required, I will ask for your permission and you can withdraw that permission at any time.

Cookies

My website uses cookies and similar technologies.

Some cookies are necessary for the website to function properly, maintain security or remember your preferences.

Other cookies, such as analytics cookies, may be used to understand how visitors use the website and help me improve it.

Where consent is required for non-essential cookies, you will be given the opportunity to accept or decline them. You can also manage cookies through your browser settings.

The Information Commissioner’s Office advises that website visitors should be given clear information about cookies and that non-essential cookies generally require consent.

Google Analytics

Where Google Analytics is used on my website, it may collect information about how visitors use the website, such as the pages visited, how visitors arrived at the website and information about their interaction with the site.

I use this information to understand how my website is being used and to improve the experience for visitors.

Analytics cookies are not treated as strictly necessary cookies, so they should only be used where the appropriate consent has been obtained.

You can manage your cookie preferences through the cookie settings on the website or through your browser.

Links to other websites

My website may contain links to other websites, including social media platforms or external websites relating to my services and retreats.

Once you leave my website, I am not responsible for the privacy practices or content of those websites. I recommend checking their own privacy policies.

Your rights

Under UK data protection law, you have rights in relation to your personal information. Depending on the circumstances, these may include the right to:

• Ask what personal information I hold about you.
• Request a copy of your personal information.
• Ask me to correct information that is inaccurate or incomplete.
• Ask me to delete information where there is no longer a lawful reason for me to keep it.
• Ask me to restrict how your information is used in certain circumstances.
• Object to certain uses of your information.
• Withdraw consent where I am relying on consent to process your information.

Some of these rights are subject to legal exceptions, including situations where I am required to retain information for professional, legal or insurance purposes.

If you would like to exercise any of these rights, please contact me using the details below.

How to contact me

If you have any questions about this Privacy Notice, how I use your information, or you would like to exercise one of your data protection rights, please contact:

Samantha Pace
Samantha Pace Hypnotherapy
Email: sam@spacehypnotherapy.co.uk
Telephone: +44 07779 193741

Complaints

I hope that I can resolve any concerns you may have about how I use your personal information.

If you are unhappy with how I have handled your information, please contact me first so that I have the opportunity to address your concern.

You also have the right to make a complaint to the Information Commissioner’s Office (ICO) if you believe your personal information has not been handled appropriately.

Information about making a complaint is available from the ICO website.

Changes to this Privacy Notice

I may update this Privacy Notice from time to time to reflect changes to my services, how I process information or changes in data protection requirements.

The latest version will always be available on my website.

Last updated: August 2026

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